Russell, Roberta S Operations management : quality and competitiveness in a global environment Roberta S. Russell, Bernard W. Taylor III - 5th ed - New Delhi Wiley - India 2006 - xxii, 808 p. : ill. ; 29 cm. Includes bibliographical references and index ISBN: 9788126508815 ISSN: 2004059096 Subjects--Topical Terms: Production managementQuality control Dewey Class. No.: 658.5 RUS