TY - BOOK AU - Martin, James W TI - Operational excellence : using lean six sigma to translate customer value through global supply chains SN - 9781420062502 SN - 200704504 U1 - 658.503 MAR PY - 2008/// CY - New York PB - Auerbach Publications KW - Business logistics KW - Customer relations KW - Production management KW - Six sigma (Quality control standard) N1 - Includes bibliographical references and index ER -