Managing customer service 
Institute Of Leadership & Management 
 - 5th ed 
 - Burlington, MA ; Amsterdam  Elsevier, Pergamon Flexible Learning  2007 
 - xi, 99 p. ; 29 cm 
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>9780080464190 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer management
<br/><br/><label>Dewey Class. No.: </label>658.4 ILM