Bell, Chip R <br/><br/>
Managing knock your socks off service 
Chip R. Bell and Ron Zemke ; illustrations by John Bush. revisions by Chip R. Bell and Dave Zielinski 
 - 2nd ed 
 - New York  AMACOM  2007 
 - viii, 232 p. : ill. ; 23 cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780814473689 
<br/><br/><label>ISSN: </label>2006032974 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812 BEL