Humphries, John <br/><br/>
Grolier business library : delivering customer service 
Shelia Payne 
 - Hong Kong  Grolier International  2005 
 - 188p. ; 24cm 
<br/><br/><label>ISBN: </label>9780717297405 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>658.812 PAY