TY  - BOOK
AU  - Humphries, John
AU  - Payne, Shelia
TI  - Grolier business library : delivering customer service
SN  - 717297403
U1  - 658.812 PAY 
PY  - 2005///
CY  - Hong Kong
PB  - Grolier International
KW  - Customer service
ER  -