TY  - BOOK
AU  - Lundin, Stephen C
AU  - Christensen, John
AU  - Paul, Harry
TI  - Fish! : a remarkable way to boost morale and improve results
SN  - 9780340819807
SN  - 99049306
U1  - 658.314 LUN 
PY  - 2000///
CY  - New York
PB  - Hyperion
KW  - Customer services
KW  - Employee motivation
ER  -