Fottler, Myron D Encyclopaedia of quality management in hospital and health-care administration Myron D. Fottler, Robert C.Ford and Cherrill P. Heaton - New Delhi Pentagon Press 2006 - xxiv,420p.:25 cm ISBN: 8182742072 Subjects--Topical Terms: Hospital Administration --organization & administrationHospitals --management Dewey Class. No.: 362.1068 FOT.3