Kratz, Dennis M <br/><br/>
Effective listening skills 
Dennis M. Kratz, Abby Robinson Kratz ; in cooperation with Art James Productions, Inc 
 - Boston  [publisher not identified]  1995 
 - xv, 94 p. : ill. ; 24 cm 
<br/><br/><label>ISBN: </label>9780786301225 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication<br/>Interpersonal communication<br/>Listening
<br/><br/><label>Dewey Class. No.: </label>658.452 KRA