TY  - BOOK
AU  - Kratz, Dennis M
AU  - Kratz, Abby Robinson
ED  - Art James Productions
TI  - Effective listening skills
SN  - 9780786301225
SN  - 94044688
U1  - 658.452 KRA 
PY  - 1995///
CY  - Chicago
PB  - Irwin Professional Pub
KW  - Business communication
KW  - Interpersonal communication
KW  - Listening
ER  -