TY  - BOOK
AU  - Catalan-Matamoros, Daniel
TI  - Encyclopaedia of customer relationship management :concepts and technologies
SN  - 9781785690983
U1  - 658.812 CAT 
PY  - 2016///
CY  - London
PB  - Koros Press Limited
KW  - Relationship management
ER  -