TY  - BOOK
ED  - Performance Associates, Inc
TI  - Delivering knock your socks off service
SN  - 9780814473658
SN  - 200601885
U1  - 658.812 PER 
PY  - 2007///
CY  - New York
PB  - AMACOM
KW  - Customer services
N1  - Title of 3rd edition: Performance Research Associates' Delivering knock your socks off service. Includes bibliographical references (p. 194) and index
ER  -