Delivering knock your socks off service 
Performance Research Associates 
 - 4th ed 
 - New York  AMACOM  c2007 
 - viii, 199 p. : ill. ; 23 cm 
<br/><br/> Title of 3rd edition: Performance Research Associates' Delivering knock your socks off service. Includes bibliographical references (p. 194) and index 
<br/><br/><label>ISBN: </label>9780814473658 
<br/><br/><label>ISSN: </label>2006018854 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812 PER