TY  - BOOK
AU  - Kosmoski, Georgia J
AU  - Pollack, Dennis R
TI  - Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators
SN  - 9781412913409
SN  - 200402297
U1  - 371.5 KOS 
PY  - 2005///
CY  - Thousand Oaks, CA
PB  - Corwin Press
KW  - Aggressiveness - United States
KW  - Behavior modification - United States
KW  - Conflict management - United States
KW  - Mediation - United States
KW  - School administrators - United States
N1  - Includes bibliographical references (p. 139-145) and index
ER  -