Kosmoski, Georgia J <br/><br/>
Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators 
Georgia J. Kosmoski, Dennis R. Pollack 
 - 2nd ed 
 - Thousand Oaks, CA  Corwin Press  2005 
 - xiii, 152 p. ; 24 cm 
<br/><br/> Includes bibliographical references (p. 139-145) and index 
<br/><br/><label>ISBN: </label>9781412913409 
<br/><br/><label>ISSN: </label>2004022974 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Aggressiveness - United States<br/>Behavior modification - United States<br/>Conflict management - United States<br/>Mediation - United States<br/>School administrators - United States
<br/><br/><label>Dewey Class. No.: </label>371.5 KOS