TY  - BOOK
AU  - Mannering, Karen
AU  - Spelvin,George
TI  - Dealing with difficult people
SN  - 9780735555587
U1  - 302 SPE 
PY  - 2008///
CY  - London
PB  - Aspen
KW  - Communication in management
KW  - Customer relations
KW  - Management and Business Studies
N1  - Includes bibliographical references and index
ER  -