TY  - BOOK
AU  - Brinkman,Rick
TI  - Dealing With Difficult People
SN  - 9780071463331
U1  - 302.2 BRI 
PY  - 2006///
CY  - New York
PB  - McgrawHill
KW  - Interpersonal relations
N1  -   Includes bibliographical references and index
ER  -