TY  - BOOK
AU  - Anderson, Kristin
AU  - Kerr, Carol
TI  - Customer relationship management
SN  - 9780071379540
U1  - 658.812 AND 
PY  - 2002///
CY  - New York
PB  - McGraw-Hill
KW  - Customer relations - Management
N1  - Includes index
ER  -