Bell, Chip R <br/><br/>
Customer loyalty guaranteed : create, lead, and sustain remarkable customer service 
Chip R. Bell and John R. Patterson 
 - New Delhi  Viva  2009 
 - xxi, 233 p. ; 18x13 cm. 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781598694680 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty<br/>Customer relations<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812 BEL