Ryals, Lynette <br/><br/>
Managing customers profitably 
Lynette Ryals 
 - Hoboken, NJ  John Wiley & Sons  c2008 
 - xiv, 370 p. : ill. ; 25 cm 
<br/><br/> Includes bibliographical references (p. [359]-361) and index 
<br/><br/><label>ISBN: </label>9780470060636 
<br/><br/><label>ISSN: </label>2008038652 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations - Management
<br/><br/><label>Dewey Class. No.: </label>658.812 RYA