TY  - BOOK
AU  - Kumar, V
TI  - Managing customers for profit :strategies to increase profits and build loyalty
SN  - 9788131719800
U1  - 658.812 KUM 
PY  - 2008///
CY  - New Delhi
PB  - Dorling Kindersley (India )Pvt.Ltd>
KW  - Customer Relationship
ER  -