@book{25352,
	author = {Dollard, Maureen F and Winefield, Anthony H},
	title = {Occupational strain and efficacy in human service workers : when the rescuer becomes the victim},
	publisher = {Kluwer Academic Publishers},
	year = {c2001},
	address = {Dordrecht ; Boston},
	note = {Includes bibliographical references (p. [212]- 226) and index}
}