TY  - BOOK
AU  - Botten, Neil
AU  - Mcmanus, John
TI  - Competitive strategies for service organisations
SN  - 9781557531964
U1  - 658.4012 BOT 
PY  - 1999///
CY  - West Lafayette, Ind
PB  - Ichor Business Books
KW  - Service Organizations
KW  - Strategic management
ER  -