Botten, Neil <br/><br/>
Competitive strategies for service organisations 
Neil Botten and John Mcmanus 
 - West Lafayette, Ind  Ichor Business Books  1999 
 - xxi ,327 p.:ill. 24cm. 
<br/><br/><label>ISBN: </label>9781557531964 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Organizations<br/>Strategic management
<br/><br/><label>Dewey Class. No.: </label>658.4012 BOT