@book{252252,
	author = {Adler, Ronald B and Elmhorst, Jeanne Marquardt},
	title = {Communicating at work : principles and practices for business and the professions},
	publisher = {McGraw-Hill},
	year = {c2010},
	address = {New York},
	edition = {10th ed},
	note = {Includes bibliographical references and index}
}