TY  - BOOK
AU  - Kosmoski, Georgia J
AU  - Pollack, Dennis R
TI  - Managing conversations with hostile adults : strategies for teachers
SN  - 9780803968110
SN  - 9202
U1  - 371.5 KOS 
PY  - 2001///
CY  - Thousand Oaks, CA
PB  - Corwin Press
KW  - Communication in education - United States
KW  - Conflict management - United States
N1  - Includes bibliographical references
ER  -