TY  - BOOK
AU  - Troester, Rod
AU  - Mester, Cathy Sargent
TI  - Civility in business and professional communication
SN  - 9780820486536
SN  - 200610065
U1  - 395.52 TRO 
PY  - 2007///
CY  - Bern
PB  - Peter Lang
KW  - Business communication
KW  - Communication in management
KW  - Organizational behavior
N1  - Includes bibliographical references and index
ER  -