Troester, Rod <br/><br/>
Civility in business and professional communication 
Rod Troester, Cathy Sargent Mester 
 - Bern  Peter Lang  c2007 
 - xii, 265 p. : ill. ; 23 cm. 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780820486536 
<br/><br/><label>ISSN: </label>2006100659 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication<br/>Communication in management<br/>Organizational behavior
<br/><br/><label>Dewey Class. No.: </label>395.52 TRO