Feinberg, Richard <br/><br/>
Cases in call center management : great ideas (th)at work 
Richard Feinberg, Ko de Ruyter, Lynne Bennington 
 - West Lafayette, Ind  Ichor Business Books  c2005 
 - x, 356 p. : ill. ; 28 cm 
<br/><br/> Includes bibliographical references (p. 341-351) and index 
<br/><br/><label>ISBN: </label>9781557533425 
<br/><br/><label>ISSN: </label>2003026951 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers - Management - Case studies
<br/><br/><label>Dewey Class. No.: </label>658.812 FEI