TY - BOOK AU - Fertig, Michael AU - Schneller, Eugene Stewart AU - Wallace, Mike TI - Managing change in the public services SN - 9781405135481 SN - 200601284 U1 - 352.367 WAL PY - 2007/// CY - Malden, MA PB - Blackwell Publishing KW - Educational change KW - Health care reform KW - Organizational change - Management KW - Public administration N1 - Includes bibliographical references and index ER -