TY  - BOOK
AU  - Crew, Michael A
AU  - Kleindorfer, Paul R
ED  - Conference on Postal and Delivery Services (4th : 1996 : Monterey, Calif.)
TI  - Managing change in the postal and delivery industries
SN  - 0792398491
SN  - 96047883
U1  - 383.1 CRE 
PY  - 1997///
CY  - Dordrecht ; Boston
PB  - Kluwer Academic Publishers
KW  - Express service - Congresses
KW  - Postal service - Deregulation - Congresses
KW  - Postal service - International cooperation - Congresses
N1  - "Arises out of the Fourth Bi-Annual Conference on Postal and Delivery Services, held in Monterey, California, May 22-25, 1996"--Pref. and acknowledgements. Includes bibliographical references
ER  -