TY - BOOK AU - Saarinen, Timo AU - Tinnilä, Markku AU - Tseng, Anne TI - Managing business in a multi-channel world : success factors for E-business SN - 9781591406297 SN - 200500454 U1 - 658.872 SAA PY - 2005/// CY - Hershey, PA PB - Idea Group Pub KW - Electronic commerce - Management KW - Information technology - Management KW - Technological innovations - Management N1 - Includes bibliographical references and index ER -