TY - BOOK AU - Heckscher, Charles TI - Agents of change : crossing the post-industrial divide SN - 9780199261741 SN - 200203558 U1 - 658.406 HEC PY - 2004/// CY - Oxford PB - Oxford University Press KW - Industrial relations KW - Organizational change KW - Organizational change - Case studies KW - Pressure groups N1 - Includes bibliographical references (p. [223]-228) and index ER -