TY  - BOOK
AU  - Futrell, Charles M
TI  - ABC's of relationship selling through service
SN  - 9780071289283
U1  - 658.85 FUT 
PY  - 2011///
CY  - New York
PB  - McGraw-Hill
KW  - Selling
N1  - Includes bibliographical references (p. 519-524) and index
ER  -