Futrell, Charles M <br/><br/>
ABC's of relationship selling through service 
Charles M. Futrell 
 - 10th ed 
 - New York  McGraw-Hill  2009 
 - xxxii,524 p. :ill.;27 cm 
<br/><br/><label>ISBN: </label>9780071263504 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations-Management
<br/><br/><label>Dewey Class. No.: </label>658.812 FUT