TY - BOOK AU - Graves, Paul AU - Fowler, Eddie ED - Institute of Management (Great Britain) TI - Managing an effective operation SN - 9780750620314 SN - 95214059 U1 - 658 GRA PY - 1995/// CY - Oxford ; Boston PB - Butterworth Heinemann KW - Management KW - Organizational effectiveness N1 - Includes bibliographical references and index ER -