TY  - BOOK
AU  - Axelrod, Alan
AU  - Holtje, James
TI  - 201 ways to deal with difficult people
SN  - 9780070062184
U1  - 650.13 AXE 
PY  - 1997///
CY  - New York
PB  - McGraw-Hill
KW  - Problem employees
ER  -