TY  - BOOK
AU  - Spector, Robert
TI  - Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company
SN  - 9780471355946
SN  - 43589
U1  - 658.871 SPE 
PY  - 2001///
CY  - Hoboken, NJ
PB  - Wiley
KW  - Customer services - United States
N1  - Includes index
ER  -