Spector, Robert <br/><br/>
Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company 
Robert Spector 
 - Hoboken, NJ  Wiley  2001 
 - xiii, 226 p. ; 23 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780471355946 
<br/><br/><label>ISSN: </label>43589 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services - United States
<br/><br/><label>Dewey Class. No.: </label>658.871 SPE