TY  - BOOK
AU  - Womack, James P
AU  - Jones, Daniel T
TI  - Lean solutions : how companies and customers can create value and wealth together
SN  - 9780743276030
U1  - 658.812 WOM 
PY  - 2007///
CY  - London
PB  - A CBS Company
KW  - Customer relations
ER  -