TY - BOOK AU - Carroll, Brian J TI - Lead generation for the complex sale : boost the quality and quantity of leads to increase your ROI SN - 9780071458979 SN - 200502071 U1 - 658.81 CAR PY - 2006/// CY - New York PB - McGraw-Hill KW - Relationship marketing KW - Sales management N1 - Includes bibliographical references (p. 193-209) and index ER -