TY - BOOK AU - Cheverton, Peter TI - Key account management : tools and techniques for achieving profitable key supplier status SN - 9780749452773 SN - 200800354 U1 - 658.804 CHE PY - 2008/// CY - London ; Philadelphia PB - Kogan Page KW - Customer services KW - Marketing - Key accounts KW - Selling - Key accounts N1 - Includes bibliographical references and index ER -