IRS managing conflict in the workplace 
consultant editor: Heather Falconer 
 - London  LexisNexis, UK  c2004 
 - xiv, 167 p. : ill. ; 25 cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780754523925 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management<br/>Personnel management
<br/><br/><label>Dewey Class. No.: </label>658.315 FAL