TY  - BOOK
AU  - Katz, William A
TI  - Introduction to reference work : reference services and reference processes
SN  - 9780072441437
U1  - 025.552 KAT 
PY  - 2002///
CY  - New York
PB  - Mcgraw-hill Humanities
KW  - Reference books -- Bibliography
KW  - Reference books --Library
N1  - Includes Index
ER  -