TY  - BOOK
AU  - Willingham, Ron
TI  - Integrity service : treat your customers right, watch your business grow
SN  - 9780743270274
SN  - 200504087
U1  - 658.812 WIL 
PY  - 2005///
CY  - New York
PB  - Free Press
KW  - Customer services
ER  -