TY  - BOOK
AU  - Bridgewater, Rachel
AU  - Cole, Meryl B
TI  - Instant messaging reference: a practical guide
SN  - 9781843343578
U1  - 025.52028 BRI 
PY  - 2009///
CY  - Oxford
PB  - Chandos Publishing
KW  - Library operations
N1  - Includes Index
ER  -