TY - BOOK AU - Berry, Leonard L AU - Seltman, Kent D TI - Management lessons from Mayo Clinic : inside one of the world's most admired service organizations SN - 9780071590730 SN - 200853104 U1 - 362.11068 BER PY - 2008/// CY - New York PB - McGraw-Hill KW - History, 20th Century - Minnesota KW - History, 21st Century - Minnesota KW - Hospital Administration - history - Minnesota KW - Hospitals - United States - Administration KW - Hospitals, General - history - Minnesota KW - Leadership - Minnesota N1 - Includes bibliographical references and index ER -