TY - BOOK AU - Basu, Ron TI - Implementing six sigma and lean : a practical guide to tools and techniques SN - 9781856175203 U1 - 658.4013 BAS PY - 2009/// CY - Amsterdam ; Boston PB - Butterworth - Heinemann KW - Six sigma (Quality control standard) KW - Total quality management N1 - Includes bibliographical references and index ER -