TY  - BOOK
AU  - O'Dell, Carla S
AU  - Essaides, Nilly
AU  - Grayson, C. Jackson
TI  - If only we knew what we know : the transfer of internal knowledge and best practice
SN  - 9780684844749
SN  - 98018441
U1  - 658.3 ODE 
PY  - 1998///
CY  - New York
PB  - Free Press
KW  - Benchmarking (Management)
KW  - Communication in organizations
KW  - Knowledge management
KW  - Organizational learning
N1  - Includes bibliographical references (p. 231-232) and index
ER  -