TY  - BOOK
AU  - Raffel, Lee
TI  - I hate conflict! : seven steps to resolving differences with anyone in your life
SN  - 9780071484893
SN  - 200703027
U1  - 303.69 RAF 
PY  - 2008///
CY  - New York
PB  - McGraw-Hill
KW  - Conflict management
N1  - Includes bibliographical references (p. 273-277) and index
ER  -